Personalise the ribbon design with any name up to 12 characters and a message over 4 lines, up to 20 characters per line.Due to the nature of this product and the font type used please refrain from using all capitals in your personalised message. If the message is all in capitals you will find the personalisation extremely difficult to understand and may even result in personalisation being missed off the product. Many thanks for your cooperation.Sarah - AcceptableSARAH - Not acceptableThis mug is fine china.Ideal for Birthdays, Christmas, Mother's Day, Valentine's Day.